We never sell, rent or share your personally identifiable information behind your back. We would only make an exception to this pledge if we were required to do so by law.
Information we share
We do not share your personal information (such as your name, old or new address, move date, etc.), regardless of whether or not you are a User (as defined below), with companies, organizations or individuals outside of Updater unless one of the following circumstances apply:
To implement our services
In order to implement any of the services (each a “Service” and collectively our "Services") that we offer at https://www.updater.com or technology "powered by Updater" available on third party websites (Collectively, the "Site"), we may need to share your personal information with third parties. In such situations, we may share only such personal information as is necessary to complete the requested Service. For example, if you request a consultation with a company, we will share your applicable personal information with such company so that they may contact you; or if you instruct us to send a change of address notification to a certain organization, we will share your applicable information with the selected organization so that they may process your requested address change.
With your explicit consent
We may share your personal information that you provide on the Site to certain third parties if you instruct us to share your information, or if you consent to the sharing of your personal information via opt-in.
To share with friends
We'll share your name, old and new address via email to your personal contacts that you specify. Also, we'll create for you a customized moving page that includes your old and new address ("Private Moving Page"). The Private Moving Page will be shared with the contacts that you specify. We'll also create a customized moving page that only includes the city and state of your new and old address ("Public Moving Page"). The Public Moving Page is the page that will be posted to social networks, such as Facebook and Twitter, if you elect to utilize our social sharing functionality. If someone comments on your Private Moving Page, the link that appears on social network websites will be to your Public Moving Page.
For external processing
We may provide your personal information to our affiliates or other trusted businesses or persons to process certain services, such as filing USPS Change of Address Forms. In all such situations, the provision of information is necessary for processing a Service that you request and appropriate confidentiality and security measures are in place to protect your information.
For legal reasons
We'll share your personal information with companies, organizations or individuals outside of Updater if we believe doing so is necessary to:
Meet any applicable law, regulation, legal process or enforceable governmental request.
Detect, prevent, or otherwise address fraud, security or technical issues.
For aggregate, anonymous, or reflective data
We may share aggregated, non-personally identifiable information publicly and with our partners (“Aggregate Data”). For example, we may share information publicly to show moving trends and other information about relocating consumers.
We may share anonymized data (“Anonymous Data”) about your relocation with certain partners to facilitate delivering personalized experiences throughout your move. For example, we may share information with third party intermediaries who can confirm which products and services are relevant for your new address, or the products and services to which you currently subscribe.
We may use old and new address data of a User (as defined below) to indicate the general or approximate location of a recent move (“Reflective Data”). In such situations, old and new address data are randomly obscured in order to not display the User's actual old or new address. Thus, the data shown publicly is merely reflective of the area of the recent move.
Any User who does not want Updater to use his or her personal information in either Aggregate Data, Anonymous Data, or Reflective Data sets, whether such data sets are shared publicly or not, may email firstname.lastname@example.org or click here to opt-out any time.
With the business hosting Updater technology
With the business or individual that invited you to Updater
With third parties with which you have a pre-existing relationship in order to streamline your moving process
We may use Partner-Provided Information (defined below) and other information we collect about you to notify our Qualified Partners (defined below) that you are moving. We do not share any of your personally identifiable information with these Qualified Partners. If you prefer that we do not notify Qualified Partners that you are moving, please email email@example.com to opt-out.
A “Qualified Partner” is an Updater partner that would, pursuant to the Privacy Act of 1974, 5 U.S.C. § 552a, be eligible to receive data about you from the federal government NCOALINK database if your applicable relocation data was included in the NCOALINK database. Broadly, Qualified Partners are companies that already have at least some of your personally identifiable information, including your current address, indicating that you are an existing customer, member or client of the Qualified Partner. Qualified Partners agree not to share any information that we provide, such as a notification of an impending move, with other third parties.
If your information is publicly available
We may provide your personally identifiable information to other parties if your information is or becomes publicly available from a source other than Updater.
With third parties in connection with certain corporate transactions
If we sell all or part of our business, make a transfer of assets, or are otherwise involved in a change of control transaction, or in the unlikely event of bankruptcy, we may transfer information from or about you to one or more third parties as part of the transaction.
With third parties in connection with your qualified opportunities during your move
We may transfer information from or about you to one or more third parties in connection with our efforts to help you seamlessly purchase or transfer insurance products, to enable you to receive and claim special promotions from cooperative businesses in your neighborhood, and/or to enable companies and Updater to include you in anonymized audience segments to surface relevant content to you (you may opt out of such audience segments with the DAA here).
Information we collect
We collect certain information from all visitors to our site, regardless of whether they sign up for an Updater user account or order one of our Services. Beyond this baseline level of collected information, we collect and store additional information from visitors who sign up for an Updater user account ("Users"). We also collect certain information about you from our Partners (“Partner-Provided Information”).
Information we collect from partners
The information that we collect from our Partners may include your first and last name, email address, your old and/or new postal address, your phone number, certain dates related to your relocation process (such as the date of your lease signing or closing).
Information we collect from all visitors
We collect from all visitors certain information about the type of computer, operating system, and Internet browser that the visitor is using to access our site as well as the visitors’ IP address (or that of their Internet service provider). We also place a cookie in visitors’ browsers during their visit to the site in order to maintain their session during that visit, but this cookie disappears when the session ends or the browser is closed. We also store your engagement behavior, such as buttons or links you click on the Site or information you type or enter into forms on the Site.
Information we collect from users
The information that we collect from Users includes, at minimum, their email address and their password. In addition, if a User fills out any of the forms on the Site while they're signed in to their account (or if a visitor to the site fills out any such forms and during that same session becomes a User), then we'll link the information contained in such forms to the User's account in our database. This information may include the User's first and last name, their new and old home addresses, their home phone number, their mobile phone number, whether the User wants Updater to file, on behalf of the User, a change of address form with the United States Postal Service, whether the User is acting on his or her own behalf or on behalf of a household, when the change of address order should become effective, and for how long it should remain in force, any businesses, educational institutions, or other organizations (each, a "Business") the User has selected to receive a change of address notification from Updater, etc. If a User orders a service that requires payment or identity verification, then we may require the User to input additional information. For example, this information may include a credit card number and credit card expiration date or, if the User selects to use a PayPal account, then we'll collect the PayPal ID of such User. Please note that we will not store any of this information other than (i) the expiration date and the last four digits of the User’s credit card number and (ii) the User's PayPal ID.
Information from multiple sources
Updater is committed to protecting the information of our Users, which is why we have chosen to protect all User information using Amazon’s Web Services cloud-based computing and data storage infrastructure. You may read more about how Amazon Web Services incorporates best practices regarding data security at this link: https://aws.amazon.com/security/
This web site is not intended or designed to attract children under the age of 13. We do not knowingly collect personal information from or about any person under the age of 13. If you are under 13 years old and wish to ask a question or use this site in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this Site, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.
We utilize several Google Analytics Advertising Features, including:
Remarketing with Google Analytics
Google Display Network Impression Reporting
DoubleClick Platform Integrations and/or
Google Analytics Demographics and Interest Reporting
These features are used to understand how our advertising performs and to improve our marketing efforts and the Site. For example, we use Google Remarketing and/or DoubleClick to advertise the Services. Third-party vendors, including Google, show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party Google Analytics cookies and third-party DoubleClick cookies together to serve advertisements to you based on your past visits to the Site.
For more information on how Google Analytics collects and processes data, please see http://www.google.com/intl/en/policies/technologies/ads/.
You can opt out of these features by
Changing your settings at Google’s Ad Settings
Installing an Opt-Out browser add-on
Adjusting the settings on your web browser
Updater Inc. is located at 19 Union Square West, 12th Floor, New York, NY 10003. Any questions about the information we collect or share may be emailed to firstname.lastname@example.org.
Service Agreement for Real Estate Partners
Updated January 17, 2017
Privacy and your Personal Information
Accepting the Terms
Changes to this Agreement
User Account Information
You agree and understand that you're responsible for maintaining the confidentiality of the password and email combination that allows you to access your account, whether you create an Updater login or create your account using your Google or Facebook credentials. If you become aware of any unauthorized use of your account information, you must notify us immediately at email@example.com.
Notices, Alerts, and Other Emails
You agree to receive all required notices at the e-mail address that you use to create your account.
Required notices include, but aren't limited to, a welcome email upon account creation, a receipt upon ordering one or more of the Services, important reminders (such as notifications when your mail begins forwarding), and information regarding changes to your Updater account (such as a change to your account login information). It's your responsibility to update or correct your email address, as appropriate, by emailing firstname.lastname@example.org. You cannot opt-out of required notices without deleting your account.
Updater may from time to time provide alerts that may contain helpful reminders and notifications of new features or products. At any time you may disable future alerts by emailing email@example.com.
If you indicate that you do wish to receive information about special deals and offers for new-movers in your neighborhood when you create your account, you may periodically receive marketing related emails. At any time you may disable future marketing emails by emailing firstname.lastname@example.org.
Your Use of the Site and Services
You're only entitled to access the Site and use the Services for lawful purposes. You shall provide true, accurate, current and complete information, and you shall not misrepresent your information or use or input on the Site any other person’s information without their express consent. Any fraudulent activity will be reported to federal authorities for prosecution.
Your access to and use of the Site and Services may be interrupted from time to time for any reason, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Site, or other actions that Updater, in its sole discretion, may elect to take.
You agree that Updater may use your feedback, suggestions, or ideas in any way, including in future modifications of the Services, other products or services, advertising or marketing materials, whether such feedback or comments are emailed to Updater, entered on the Site, or entered on a third party website. You grant Updater a perpetual, worldwide, fully transferable, sub-licensable, irrevocable, fully paid-up, royalty free license to use the feedback and comments you provide to Updater in any way.
You understand and agree that we may review and delete any content that you provide, including messages, identifiers, company names or profiles that in our sole judgment violates this Agreement, or that may be offensive, illegal, inaccurate or that may violate the rights of others.
Updater's Services include, but aren't limited to:
Filing an official USPS Change of Address Order (Form 3575) with the United States Postal Service on behalf of the User; such form being "temporary" or "permanent" as designated by the User
Transmitting change of address notifications to third parties on behalf of the User and only as instructed by the User
Transmitting opt-in requests to third parties on behalf of Users indicating an interest to learn more about applicable services or products
Providing new-movers with discounted gift cards, deals, coupons or pre-paid vouchers to home service providers or relocation service providers
Transmitting mailing suppression requests to third party data brokers and/or the Direct Marketing Association on behalf of the User and only as instructed by the User
Transmitting "do-not-mail" requests to third party mailers on behalf of the User and only as instructed by the User
Transmitting opt-out requests to third party entities, such as consumer credit reporting companies regarding firm offers of credit or insurance mailed through the US Postal Service
Updater will make commercially reasonable efforts to implement our Services by contacting various third parties as requested by our Users, but we don't guarantee successful notification and we aren't responsible for the actions or omissions of the third parties we contact on behalf of Users.
Updater reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. As set forth in detail below, you agree that Updater shall not be liable to you or to any third party for any modification, suspension, failure or discontinuance of the Services.
User Authorization and Certification
By using Updater's Services, you authorize Updater to act as your authorized agent to instruct, as applicable, third parties to, among other things:
Process your official USPS Change of Address Order(s) (Form 3575)
Process your address change for your selected accounts and records
Contact you regarding special deals, coupons, or offers for relocating families and individuals
Remove or suppress your name(s) and address(es) from mailing or marketing lists or other databases
For USPS Change of Address Orders, you must be acting on your own behalf or you must be the person, executor, guardian, authorized officer, or agent of the person or business for whom mail would be forwarded under the USPS mail forwarding change of address order. You certify that you understand that submitting false or inaccurate information on this form through the Site is subject to punishment by fine or imprisonment or both under Sections 2, 1001, 1702 and 1708 of Title 18, United States Code.
For address change notifications to third parties other than the USPS, you must be the person for whom the address change is requested. If you're acting on behalf of someone else, you must have the person’s express authorization. You may not add a third party to your Update List unless you have an account or record in the database of such third party. Your Update List may only be used as a sign-up tool for free catalogs.
For special deals, coupons or offers, you must be the person for whom the applicable offer(s) is requested. If you're acting on behalf of someone else, you must have the person’s express authorization. You must provide true and accurate information to claim the applicable offer(s).
For "do-not-mail" notifications, you must be the named recipient of the mailing(s) for which you're asking to be unsubscribed or, if such mailing(s) are addressed to "current resident", you must be the current resident at such address. If you're acting on behalf of someone else, you must have the express authorization from the named recipient of the mailings. You may not add a third party to your Do-Not-Mail List unless you're currently receiving mail from the applicable third party. Your Do Not Mail List may not be used as a preventative measure.
For marketing list and other opt-out requests, you must be the person for whom the opt-out request is made and you must reside at the postal address for which suppression or opt-out is requested. If you're acting on behalf of someone else, you must have the person’s express authorization.
All Updater Services are subject to Updater's 100% Satisfaction Guarantee. Updater will refund any payments if you're not satisfied with the Updater Services for which you paid. Simply email email@example.com with any questions or concerns.
You may terminate this Agreement and your account with Updater at any time and for any reason by emailing firstname.lastname@example.org or by sending a written notification to our office at the address in the Contact Updater section below. We may terminate this Agreement with you, terminate your account, and elect not to implement our Services for you at any time and for any reason, effective upon sending notice to you at the email address you provided for your account.
Updater's Intellectual Property Rights
The contents of the Site, including its look and feel (e.g. text, graphics, images, logos and button icons), photographs, content, notices, software, patented or patentable systems and methods, copyrighted material, trademarks, and other proprietary information (collectively, "Proprietary Information") are protected under both United States and other applicable copyright, trademark and other laws. The Proprietary Information belongs exclusively to Updater. You may not copy, modify, publish, transmit, distribute, perform, display, or sell any such Proprietary Information. Updater grants you the right to view and use the Site subject to these terms. Any distribution, reprint or electronic reproduction of any content from Updater in whole or in part for any other purpose is expressly prohibited without our prior written consent.
Updater, and the person or company that referred you to Updater, make no representations, warranties or guarantees, express or implied, regarding the accuracy, reliability, safety or completeness of the content on the site or of the services.
Updater assumes no responsibility for any error, omission, interruption, deletion, defect, communications failure, theft or destruction or unauthorized access to, or alteration and use of, User information.
Updater is not responsible for any problems or technical malfunction of any telephone network or lines, computer systems, servers or providers, computer equipment, software, failure of email on account, or technical problems or traffic congestion on the Internet or any combination thereof, including injury or damage to Site visitors, Users or to any other person's computer related to or resulting from participating or downloading materials in connection with the web and/or in connection with the Services.
Under no circumstances will Updater be responsible for any loss or damage, including personal injury or death, resulting from anyone's use of the Site or the Services.
The Site and the Services are provided "AS-IS" and (to the extent legally permitted), Updater expressly disclaims all warranties or conditions of any kind, express or implied, including without limitation the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose. Updater makes no warranty that the Site will be error-free and that access thereto will be continuous and uninterrupted. Updater can't guarantee and doesn't promise any specific results from use of the Site and/or the Services. If you decide to register as a User or to use the Services, you do so at your own discretion and risk.
Updater is not responsible for the conduct, whether online or offline, of any User.
Limitation of Liability
In no event is Updater, or the person or company that referred you to Updater, liable to any visitor to the Site, User or third party for any indirect, consequential, exemplary, incidental, special or punitive damages (however arising, including negligence), including lost profits arising out of, or relating to any use or misuse of the Site or Services or any part thereof.
Your Indemnification of Updater
You shall defend, indemnify and hold harmless Updater and its officers, directors, shareholders, and employees, from and against all claims and expenses, including but not limited to attorneys fees, in whole or in part, arising out of or attributable to any breach of this Agreement by you.
Claims or Disputes
If there is any claim, controversy or dispute at law or equity about this Agreement, the Site and/or the Services, you agree that you and we'll resolve any claim in accordance with this paragraph. This Agreement will be governed in all respects by the laws of the state of New York, without regard to its conflicts of law principles. With respect to any disputes or claims, you acknowledge and understand that exclusive jurisdiction over any cause of action arising out of this Agreement or the Services shall be in the state or federal courts located in or near New York City, New York. You agree to submit to the jurisdiction of such courts, and you hereby waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts located in or near New York City, New York.
If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is deemed unlawful, void or unenforceable shall be stricken from this Agreement.
Updater Inc. is located at 19 Union Square West, 12th Floor, New York, NY 10003. Customer service questions may be emailed to email@example.com.
Terms of Services for Business Product Partners
Updated September 20, 2018
Acceptance of Terms
All content submitted into the Updater platform (“Content”), whether publicly posted or privately transmitted, is the sole responsibility of the party who originated such Content. You acknowledge that you are solely responsible and liable for any damage or loss to Updater resulting from Content that you generate and transmit. Updater will not be liable for any errors or omissions in any Content.
Updater may use your Content in a number of different ways in connection with its platform as Updater may determine in its sole discretion, including but not limited to, publicly displaying it, reformatting it, incorporating it into marketing materials, advertisements and other works, creating derivative works from it. You hereby do and shall grant Updater a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable license to use, copy, edit, modify, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the Content in connection with the Updater platform. For clarity, the foregoing license grant to Updater does not affect your other ownership or rights in your Content.
Rules and Conduct
By way of example, and not as a limitation, you shall not either (a) take any action or (b) distribute any Content on or through the Updater platform that:
infringes any patent, trademark, trade secret, copyright, right of publicity or other right of any other person or entity or violates any law or contractual duty,
you know is false, misleading, untruthful or inaccurate,
impersonates any person or entity.
You shall defend, indemnify, and hold harmless Updater, its affiliates and each of its and its affiliates' employees, contractors, directors, suppliers and representatives from all losses, costs, actions, claims, damages, expenses (including reasonable legal costs) or liabilities, that arise from or relate to your use or misuse of the Updater platform, the API or the Service.
Updater shall indemnify and hold you harmless from any and all third party claims, damages, liability, costs and fees (including reasonable attorneys’ fees) arising from a claim that alleges that the API or the Updater Platform violates or infringes the intellectual property rights of another party.
EXCEPT A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IN NO EVENT WILL A PARTY BE LIABLE TO THE OTHER PARTY UNDER ANY TORT, CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR (1) ANY LOST PROFITS OR OTHER SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE A PARTY’S PROPRIETARY DATA OR (2) ANY DAMAGES, IN THE AGGREGATE, IN EXCESS OF THE PREVIOUS TWELVE (12) MONTHS OF FEES PAID, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES AND WHETHER OR NOT SUCH LOSS OR DAMAGES ARE FORESEEABLE.
THE UPDATER PLATFORM, API, AND/OR APPLICABLE SERVICE, IS PROVIDED "AS IS", "AS AVAILABLE" AND ARE PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW.
UPDATER, AND ITS DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS, PARTNERS AND CONTENT PROVIDERS DO NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR (C) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.
Updater Inc. is located at 19 Union Square West, 12th Floor, New York, NY 10003.