Chad Horenfeldt Named Top Customer Service Influencer by Fit Small Business

We’re excited to announce that Chad Horenfeldt, Updater’s VP of Client Success, was named to Fit Small Business’ list of Top Customer Service Influencers of 2018. At Updater, our Client Success team is fundamental to helping our partners provide the best moving experience possible. Chad is committed to empowering his team and spearheading initiatives to keep Updater laser-focused on our partners’ needs.

Fit Small Business’ list of Top Customer Service Influencers of 2018 recognizes experts in the field of customer success based on their credentials, skills, expertise, and social media presence. Fit Small Business recognized a total of 24 customer success leaders, and shared their top customer service tips, including personalization and engagement. The individuals recognized are not only leaders in their field, but also believe in the importance of driving a collaborative team, communicating effectively, and prioritizing customer recognition. You can view the full list of honorees here.

Fit Small Business is founded on extensive research and impactful interviews with industry leaders. They help small business owners by recommending reliable solutions, products, and services to grow their businesses.

Chad was also recently included in MindTouch’s list of Top 25 Customer Success Influencers of 2018.

On behalf of everyone at Updater, we congratulate Chad on another impressive honor!


Dawn Macri :

Dawn is a Content Marketing Intern at Updater. When she isn’t writing, researching, or creating content, you can find her cooking dinner with friends, exploring new neighborhoods, or plotting her next adventure.


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