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Customer Service Tips for Moving Companies

We rarely hear about moving companies doing an excellent job – we only hear when things go wrong. And typically, when things go terribly wrong.

We’re lucky enough to have a few friends over at the American Moving and Storage Association (AMSA) who are doing things right. Today, AMSA’s quarterly newsletter reached inboxes nationwide, featuring our tips to help moving companies “move” from good customer service to great customer service. We've written a guide for improving customer satisfaction, reviews, and feedback which we hope you'll find useful.

To our moving company friends, read our post in Supply Line and see if you can implement our best practices to improve customer experience. Let us know if you see great results!