Resident onboarding
made easy.
Resident onboarding software that streamlines move-ins. Updater Pro | Onboarding bridges the gap between an approved application and physical move-in day – it automates tasks and reminders, saving leasing teams hours per move and ensuring residents feel at home faster… all while generating ancillary revenue for your portfolio.
Move-in sets the tone for a resident’s entire leasing journey. Want proof? Residents who are satisfied at move-in have a 59% higher renewal rate than those who are dissatisfied. Click here for more data detailing how move-ins impact your business and why they matter.
Save time on move-ins by giving your residents an app that acts as both a checklist for them and a collection tool for you. Customize your communities’ specific move-in tasks so residents know exactly what’s needed, complete with: renter’s insurance, elevator reservations, pet and parking registration, internet and utility sign up, and more. All powered by a two-way, real-time sync of information from your core software to enable smooth moving across a portfolio. Visit FAQs below to view available integrations.
You’re in great company
Updater is the leader in relocation technology – we power over 25% of all U.S. moves and over 50% of the NMHC Top 50’s move-in processes.
Transform the way you welcome new residents
Updater’s all-in-one solution streamlines move-in management for your onsite teams, boosting efficiency and eliminating manual tasks. Experience operational simplicity like never before.
Why use Updater
Save time.
Leasing teams save 6+ hours per week with Updater’s automated resident task reminders and two-way sync with your core software.
Make money.
Get more out of your TV, internet, renter’s insurance, and other partnerships. Recommending your preferred providers to residents within Updater can increase sales of those services by 27%.
Eliminate chaos.
“This app was just what I needed. Everything was clearly explained, simple to accomplish, and absolutely improved the whole outcome of my move.”
– Joni H., Updater user
Walk through an interactive demo at your own speed
Consistently praised by residents and leasing teams alike
Not only are we excited about Updater’s recent product improvements, but it is clear that they have listened to feedback and responded with product enhancements. Having a great product is critical, but having a strong partnership built on mutual understanding and curiosity is what creates longevity…the key to our successful partnership thus far.
Kelly Shannon
SVP, Marketing and Customer Engagement
Bozzuto
I can’t even tell you how useful and easy this app is. They’ve basically consolidated all you need to move into an incredibly user-friendly interface. No more navigating multiple sites and trying to keep things organized.
Alexis M.
Updater user
This is my first time moving and I couldn’t be happier to be using Updater! No stress, no worries, drinking coffee as I sit back, relax, and get all the essentials done before my move.
Grace R.
Updater user
We successfully partnered with Updater because we wanted to streamline the move-in process for our residents by offering a value-add amenity that saved both our residents and on-site teams time. We know that delivering a seamless move in experience sets a positive impression for our residents from the beginning.
Danielle Johnson
Vice President, Marketing and Training
Bridge Property Management
The decision to partner with Updater was a no brainer. Updater provides a value add amenity to our residents while providing a seamless moving experience setting the tone for our relationship with each resident. The enhanced functionality that Updater is bringing to market only solidifies our commitment to this important partnership.
Jennifer Staciokas
Executive Managing Director, Property Management
Western Wealth Communities
Updater’s service adds an extra dimension of value that residents don’t know they need until they walk through the process, helping to ensure a successful move-in and less stress. We’re excited to continue our longstanding partnership as they add dimensions to their service that will positively impact the resident experience and aid our onsite teams.
Diana Norbury, CPM
Senior Vice President, Multifamily Operations
Pillar Properties
We strive to make the move-in process as easy as possible for our residents and onsite associates. Utilizing Updater has helped us meet that goal and save countless hours along the way. Our onsite teams love it and residents enjoy a much smoother move-in process. Updater helps make move-in day a breeze!
Kitty Callaghan
VP Marketing
Wasatch Property Management
Move-ins matter.
Get them right with Updater
Still have questions?
What is Updater?
Our Founder started the company after a move from one apartment to another in New York City. He made a list of all the things he needed to do, people he needed to call, emails he needed to send, and realized it was a very long list. From this list, a company was born: Updater. It was founded on the notion that moving doesn’t have to be complicated – it could be, dare we say, pleasant.
Today, Updater is the nation’s leading provider of relocation technology, and our software powers over 25% of all US moves annually.
Do you have any proof that move-ins matter?
We sure do – we have an entire data report called The Move-In Effect, [opens in new tab] detailing the impact positive move-in experiences can have on renewal rates, employee satisfaction, and ancillary revenue.
If you’re too busy to read 20 pages, here’s our biggest takeaway for you:
- Move-in sets the stage for a resident’s entire leasing journey.
- 79% of residents who were satisfied at move-in remained satisfied at renewal.
- Only 19% of residents who were dissatisfied at move-in became satisfied through renewal.
- The data underscores the importance of a smooth move-in experience and how that move directly impacts resident satisfaction and retention.
Do you have any case studies that I can read?
We have dozens on our blog, but here are a few specific stories to give you a well-rounded view of our multifamily solutions:
Corporate’s point of view
Problem: Bozzuto wanted to remove friction from the move-in process across its portfolio.
Solution: Bozzuto implemented Updater Pro | Onboarding and reduced the time it took for residents to be “move-in ready” from 5-10 days down to only 2 hours per resident.
Read the full story
Problem: Fairfield Residential lacked a dedicated communication platform to help residents during the period between lease signing and move-in. They also found themselves investing many hours answering questions related to moving.
Solution: Fairfield fully deployed Updater to 240 communities nationwide. During the first six months of the program, Updater saved residents and site teams over 7,000 moving-related phone calls and emails. The manual back-and-forth that we’ve come to accept as “normal” was eliminated.
Read the full story
A leasing agent’s point of view
Problem: A Madera Residential leasing agent recognized that prepping for move-in day can be challenging because it’s a team activity. If one leasing agent is away, things can slip through the cracks because messages get lost in inboxes and voice messages.
Solution: Updater improves the team’s collaboration by providing a centralized location to keep move-ins on track.
Read the full story
What other tech platforms does Updater integrate with?
We integrate with the following core property management software systems:
Yardi, Realpage, Entrata, MRI, ResMan, and AMSI
We also integrate with service providers that participate in the moving process, including
40+ television and internet providers, renters insurance companies, moving companies, pet services, professional cleaning companies, and much more. Chat with us to learn more about our moving marketplace.
I’m an Updater client and need help – who should I contact?
We’re here for you.
Visit our multifamily help center for answers to the most common questions.
Or, email: [email protected]
Can Updater support my centralized leasing strategy?
Updater’s automation and resident onboarding dashboard adds a level of transparency and brand consistency to move-ins that has never existed before. A central employee can track residents’ progress toward move-in day across a portfolio, review and accept or deny documents, and view a calendar of upcoming moves to ensure staff is there to welcome residents on move-in day. In their first six months, Updater saved Bozzuto over 7,000 calls and emails related to move-ins.