The Columns at Coldbrook Station Says Updater Makes Resident Move-In "A Breeze"
If you're part of a leasing team, you know how busy you can become assisting residents with their moves. On top of day-to-day duties, answering residents' moving-related questions and focusing on customer service throughout move-in is simply part of the role. So, we caught up with Kristine Bunting, Community Manager at The Columns at Coldbrook Station, a Port Wentworth, Georgia-based property. Kristine explained how Updater not only helps make the move-in process easier for her residents, but her leasing team as well.
How has offering Updater affected your resident happiness/loyalty?
Our residents tell us that Updater has made their transition to a new home a breeze! The residents are more informed about every step in the transition process, which has resulted in less confusion and more satisfaction.
How has Updater has helped your company/made the lives of your team members easier?
We feel like the questions we were getting before are no longer raised. Questions about change of address and utility connections have all been handled by Updater, which frees up the time for the leasing team to concentrate on customer service and leasing!
Updater has proved to work like an online relocation service for our residents. We get fewer calls, fewer questions, and overall, experience way less confusion. In addition, because residents are able to set up their Resident Portal ahead of time, it saves the new resident and us a ton of time on move-in day!
How would you describe your overall experience working with Updater?
Our Success Manager, Landis, has always been eager to help and pleasant to work with. Plus, she has tons of great ideas and suggestions on how Updater can help make our jobs at the Leasing Office so much easier.
Any parting thoughts? :)
This has been a really great experience for us, and I don't mind letting everyone else know about how great Updater is!