Support Stoop - Resending Cancelled or Bounced Invites

Welcome to the Support Stoop -- all the information you need to know about how to use Updater, straight from our Success department! 

Our newest feature has been a long time coming – you can now edit bounced or cancelled invites right from your Agent Dashboard! This feature will allow you to have more control over your clients’ invites and ultimately, use Updater to it’s fullest potential.

So, now what? Below you’ll find a few common questions that we’ve received about our newest feature.

Q: My client’s email bounced – can I easily resend their invite?
Typos – they happen to the best of us, right? It’s easy to resend a bounced invite through your Agent Dashboard! Simply sign in and click the blue edit button next to your client’s name to edit their email address.

Q: I accidentally cancelled an invite, and now I want to resend it! How can I resend an invite?
Great question! We know closings fall through and restart all the time (or we simply click buttons that we don’t mean to!). Either way, we have you covered! The blue edit button next to your client’s name in your Agent Dashboard will allow you to set a new send date on a cancelled invite or send the invite immediately. 

Have a question you’d like to see answered in the Support Stoop? Let us know in the comments below, and our support elves will cover it in an upcoming post.


About the Author
Hi, I'm Brandi Whitlock. I'm a Success Manager at Updater, where I'm responsible for keeping our clients happy and their Updater experience rolling smoothly. My claim to fame? I play competitive beach volleyball, grew up on a farm in Cullman, Alabama, and love photography and crafting.
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